GRATO "LANGUAGE CONSULTANCY” PRIVACY POLICY
At GRATO®, as we know that your privacy is very important to you, we ask that you read our privacy policy carefully to understand how your personal information will be treated, how we use, share and protect that information when you visit our website www.grato.cl, social media plug-ins and the information obtained at our branches in person. The privacy policy applies to all GRATO® services that make direct reference to, or which are related to this policy.
If you have any questions regarding our privacy practices, contact us through the "Contact Us" menu in the upper right part of this window. GRATO® will use reasonable efforts to promptly investigate any complaint you may have regarding our use of your personal information or our Privacy Policy.
- GENERAL
GRATO® respects the privacy of all individuals who visit our website and our branches. GRATO® wishes to provide you with maximum control within your reach over personally identifiable information. At your request, GRATO®:
a) Will allow you access to your personal information.
b) Will remove your Personal Information from our database; and,
c) Will correct the Personal Information that you have stated to be wrong. This privacy policy does not apply to other websites that can be accessed through links on the GRATO® website.
- PERSONAL INFORMATION
When you visit our website or our branches, we will not collect any personal information about you (such as your name, address, telephone number, identification number, invoicing and shipping information, information about your letter of credit or email address) unless you voluntarily provide it. By using our website, you accept and agree to the Terms and Conditions of use of the service and what is established in our current Privacy Policy as explained in this section.
If you do not accept the terms and conditions of this Privacy Policy, please do not provide any personal information to GRATO® through this website.
Moreover, the user is and will be in any case and for all purposes responsible for all the public information that he or she uploads, publishes, e-mails, transmits or makes available in any way through any of our platforms. We do not control or guarantee the accuracy, integrity, or quality of public information, nor that of other users, or the information published by them.
GRATO® does not necessarily share the opinions that users express through any of our media. You understand that, by using our website you may be exposed to offensive, indecent, or unacceptable information that other users have provided.
- TREATMENT OF PERSONAL DATA
GRATO® provides users with the appropriate technical resources so that, in advance, they can access this Privacy Policy and can give their consent so that GRATO® proceeds to the automated processing of their personal data. As for the electronic data collection forms of the website, except in the fields where otherwise indicated, the answers to questions about personal data are voluntary, provided that the lack of response does not imply a decrease in the quality or quantity of the corresponding services, unless otherwise indicated.
When you voluntarily provide us with personal data, you are authorising us to use such personal information in accordance with the terms and conditions of our company.
The user guarantees that the personal data provided to GRATO® is true and is responsible for communicating any changes thereto.
GRATO® may keep and process your personal data to understand your needs better and the way in which we can improve our products and services, and we may use your personal information to contact you, for example, to personalise product or services information that we offer, to be able to send marketing, promotional materials, respond to your comments or information requests. In any case, GRATO® does not sell, rent, or give personal information to any onerous title.
- SECURITY
GRATO® is committed to treating your Personal Information with privacy, confidentiality, security and to protect your personal data, through all technical resources within its reach, from loss, misuse, unauthorised access, alteration, and destruction.
Persons outside GRATO® who have access to your personal data in relation to the services rendered to GRATO® will be obliged to keep the information confidential and will not have permission to use it for any purpose other than to carry out the services they are performing for GRATO®. By providing us with your information, you agree that persons outside GRATO® can access your personal data due to the services that these people render to GRATO®.
- MINORS (INFORMATION ABOUT CHILDREN AND TEENAGERS)
GRATO® asks parents or guardians to let minors know about the safe and responsible use of their personal data when participating in online activities.
GRATO® has no intention of collecting personal information from persons under eighteen years old. When necessary, GRATO® will give specific instructions to minors so that they do not provide personal data in our advertisements or on our website.
If the minor has provided us with personal data, the parent or guardian must contact us through our postal address detailed in this Privacy Policy if they want us to delete such information from our records. We will use reasonable efforts to delete the child's information from our databases.
- NON-PERSONAL INFORMATION COLLECTED AUTOMATICALLY
Our web service automatically collects certain non-personal information about the use of our website that is stored on our servers for exclusively internal purposes, such as facilitating your visit to our website, improving your online experience or for statistical access purposes.
Examples of such non-personal information include the name of your Internet service provider, the type of Internet browser or operating system used by you, and the website domain name which you have reached our site or advertisement from.
In case of data transfer to an external service provider, technical and organisational measures will be implemented to guarantee a cession in accordance with the provisions on data protection.
- COOKIES
When you see one of our web pages, we may store certain information on your computer in the form of a "cookie" or similar, that will help us in various ways, such as allowing us to adapt a web page or ad to your interests and preferences. In most Internet browsers you can delete "cookies" from your computer's hard drive, block all "cookies", or receive a warning before a "cookie" is installed.
Please refer to your browser instructions or help screen to learn more about the operation of these functions.
- USE OF SOCIAL MEDIA PLUG-INS
The plug-ins of the social medias Facebook®, Twitter® and Instagram® can be incorporated into our web pages. The associated services come respectively from the companies Facebook Inc. and Twitter Inc. (or “providers”).
To improve your data protection, when you visit our web pages these plug-ins are implemented as social buttons. This form of integration ensures that, when accessing one of the pages that contain these plug-ins, the user does not automatically connect to the providers' servers. Only with the activation of the plug-ins the browser will create a direct link to the providers' servers. The content of various plug-ins is then transmitted from the respective provider directly to the user's browser and will appear on the screen later.
The plug-ins inform the provider of the pages the user has visited. When browsing our website connected with the Facebook® or Twitter® username, the provider can visualise the user's interests, in other words, the information he or she is visiting.
By using these options (for example, “like” or writing a comment), this information will also be transmitted to your Facebook® and Twitter® user account.
Additional information on the collection and use of this data made by Facebook® and Twitter®, as well as the rights and possibilities available to protect your privacy in this context, can be found in the data protection information on Facebook® and Twitter®:
Data/privacy protection of Facebook®: http://www.facebook.com/policy.php
Data/privacy protection of Twitter®: https://twitter.com/privacy
Data/privacy protection of Instagram®:
https://help.instagram.com/155833707900388/?helpref=hc_fnav
To prevent Facebook®, Twitter® and Instagram® from relating your visit to our pages to your user account, you must disconnect it before visiting our websites.
- CHANGES
GRATO® reserves the right to modify this Privacy Policy at any time to adapt it to legislative, doctrinal, jurisprudential news, industry practices or commercial policies of GRATO®. In such cases, GRATO® will announce on this website the changes introduced with reasonable anticipation of their implementation. The fact that you continue using the GRATO® website and services after any changes to this Privacy Policy have been implemented, will mean that you have accepted such changes.
Any changes to this Privacy Policy will be published on this website. This allows you to know at any time what information we are keeping, how we collect and use that information.
- EXCEPTIONS
The company may disclose personal data in the following exceptional cases:
(1) if required by law; (2) if compelled to do so by court order; and (3) in cases where it is necessary to defend the rights of GRATO®, other users of the site or third parties.
Notwithstanding the above paragraph, GRATO® may disclose and/or communicate, under a confidentiality obligation, personal data to other selected persons in the following cases: a) if the user consents to the disclosure of their personal data to third parties; or b) if it is essential for the user to receive the requested product; or c) if the persons to whom the personal data is disclosed render complementary or related services to the services or contents of the websites and it is considered that the user may be interested in receiving information regarding the services offered by such persons.
- THE COMPANY IS NOT RESPONSIBLE FOR:
Personal data provided by the user to Sites that are not owned by GRATO®, even if they have been accessed through links which appear on the company's site. It is the user's responsibility to inform themself about the privacy policies applicable to the linked websites.
Data on the user's activities and preferences that do not personally identify the user, obtained by sending cookies and other ways that allow for the analysis of data traffic, whether these services are carried out by the company, its own staff or by third party suppliers.
Information that is or has been collected from public sources.
Suggestions regarding the Privacy Policy should be addressed to (Contact email address)
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